Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account information, such as your name, email address, and login details.
• Billing information, if you subscribe to a paid plan.
• Content you create, upload, save, or export through the platform.
• Usage information, such as pages viewed, actions taken, device data, and logs.
• Communications you send to us, including support requests.

2. How We Use Information

We use information to:

• Provide, maintain, and improve ElementYard.
• Authenticate users and secure accounts.
• Process payments and manage subscriptions.
• Respond to support requests and communicate with you.
• Monitor performance, prevent abuse, and comply with legal obligations.

3. Legal Bases for Processing

We process personal information based on the following legal grounds:

• Contract: To provide the service, manage accounts, and process subscriptions.
• Legitimate interests: To improve the platform, prevent abuse, and provide support.
• Legal obligations: To comply with applicable laws, including financial and tax requirements.
• Consent: Where required, such as for optional analytics cookies.

4. How We Share Information

We may share information with trusted third-party service providers that help us operate ElementYard, including:

• Infrastructure and authentication providers (such as Supabase) for account management, database hosting, and security.
• Payment processors (such as Stripe) for billing, subscription management, and payment processing.
• Email service providers (such as Resend) for sending transactional and support-related emails.
• Analytics providers (such as Google Analytics) to understand usage and improve the platform, only where you have provided consent.

We may also share information where required by law, or where necessary to protect our rights, users, or the integrity of the service.

We do not sell your personal information.

5. Data Retention

We keep personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Some of the third-party services we use may process personal information outside of your country of residence, including outside the United Kingdom or European Economic Area.

Where this occurs, we take steps intended to ensure appropriate safeguards are in place, such as relying on contractual protections provided by our service providers.

8. Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you.
• Requesting correction or deletion of your information.
• Objecting to or restricting certain processing.
• Requesting portability of your information.
• Withdrawing consent where processing is based on consent.

To exercise these rights, contact us using the details below.

9. Cookies and Similar Technologies

We use cookies and similar technologies to provide and improve ElementYard. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of cookies we use

• Essential cookies: Required for authentication, security, and core functionality of the platform. These cannot be disabled.
• Analytics cookies (optional): We use Google Analytics to understand how users interact with ElementYard and improve the product. These cookies are only used if you provide consent.

Managing your preferences

You can choose whether to allow optional analytics cookies through our cookie consent banner. You can change or withdraw your consent at any time by using the “Cookie Preferences” option available in the footer.

If you disable analytics cookies, we will not collect analytics data, and any existing analytics cookies may be removed.

Third-party cookies

Google Analytics may set cookies and process data according to its own privacy policy. We do not control how third-party providers use your data.

10. Children’s Privacy

ElementYard is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, contact us so we can investigate.

11. Third-Party Services

The service may contain links to third-party websites or integrate with third-party tools. We are not responsible for the privacy practices of those third parties, and you should review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, product, or email. Your continued use of ElementYard after the updated policy takes effect means you acknowledge the revised policy.

13. Contact

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at support@elementyard.com.